Terms & Conditions

1)    General

a)       These terms and conditions set out the basis on which you can use our website. By ordering goods from ®HAIR EXTENSIONS you are deemed to have understood and accepted these terms and conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

b)        In these Terms and Conditions ‘Working Day’ means Monday to Friday 9.30am – 5.30pm, in each week except any Bank or Public Holidays.

c)       In these terms and conditions ‘goods’, ‘hair extensions’ and ‘hair extension products’ means tape for fixing wigs; wigs for wear; wigs; hair clips; hair extensions; hair (false -); hair pieces; hair (Plaited -); hair (Tresses of -) and human hair; human hairpieces, hair extension cases / boxes.

2)    Intellectual Property, Software and Content

a)       The intellectual property rights in all software and content made available to you on or through this Website remains the property of ®HAIR EXTENSIONS and are protected by copyright laws and treaties around the world. All such rights are reserved by HAIR EXTENSIONS. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

b)       You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by HAIR EXTENSIONS.  HAIR EXTENSIONS is a trade mark belonging to HAIR EXTENSIONS LTD. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of ®HAIR EXTENSIONS.

3)    Terms of Sale

a)       All orders are subject to availability and confirmation of the order price. Your order is accepted and a contract is formed between ®HAIR EXTENSIONS and you when we despatch the goods you have ordered and not before. All orders for goods until accepted or rejected at its discretion by ®HAIR EXTENSIONS shall be deemed to be an offer by the Buyer to purchase goods pursuant to these conditions and all goods are offered subject to availability.

b)       In order to contract with ®HAIR EXTENSIONS you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. ®HAIR EXTENSIONS retain the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

4)    Pricing and Availability

a)       Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Any typographical, clerical or other error or omission in any sales literature, quotations, price lists, acceptance of offer, invoice or other document or information issued by ®HAIR EXTENSIONS shall be subject to correction without any liability on the part of ®HAIR EXTENSIONS

5)    Payment

a)       Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

6)    Delivery

a)       Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

b)       Any dates quoted for delivery of the goods or supply of services are approximate only, ®HAIR EXTENSIONS shall not be liable for any delay with regards thereto howsoever caused. Time for delivery or supply shall not be of the essence unless previously specified by the buyer and agreed in writing by the ®HAIR EXTENSIONS.

c)        The buyer agrees that ®HAIR EXTENSIONS will where necessary, deliver consignments to a neighbour of the consignee or leave the consignment in a safe place. Unless it is specified otherwise by the buyer and agreed in writing by ®HAIR EXTENSIONS.

d)       Next Day Delivery UK:

i)         Orders placed before 3pm Monday to Friday will be delivered the next working day before 6pm.

ii)        Orders placed after 3pm on Friday will be despatched Monday for delivery before 6pm on Tuesday

e)       Saturday Delivery UK:

i)         If you place your order on Friday before 3pm the buyer will have the option to choose Saturday delivery. If the Saturday delivery option is chosen the order will be delivered before 6pm on Saturday

f)         International Delivery:

i)         Orders placed before 3pm Monday to Friday will be despatched the same day

ii)        Orders placed after 3pm Friday will be despatched Monday

iii)      Deliveries within the EU are estimated to arrive within 3-5 working days

iv)      Deliveries within the EU do not qualify for free delivery for orders over £100

v)        Deliveries outside of EU are estimated to arrive within 7-10 working days

vi)      Deliveries outside of EU do not qualify for free delivery for orders over £100

g)       Following the delivery of goods unless the Buyer notifies ®HAIR EXTENSIONS within 3 working days of any discrepancies in the goods received all the goods ordered as stated on the delivery note shall be deemed to have been delivered.

7)    Specification

a)       ®HAIR EXTENSIONS reserves the right to make any changes in the specification of the goods which are required to conform with any applicable safety or other statutory requirements, or where the goods are to be supplied to ®HAIR EXTENSIONS specification which do not materially affect their quality or performance. Whilst ®HAIR EXTENSIONS will endeavour to supply the product ordered, ®HAIR EXTENSIONS reserves the right to supply hair extension products of a comparable specification without notice and to vary to a reasonable extent the qualities delivered by those ordered to conform with ®HAIR EXTENSIONS or its suppliers standard packaging.

8)    Promotional discount codes

a)       We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

b)       The conditions of use relating to any discount code will be specified at the time of issue.

c)        Parts i), ii) and iii) relate to all ®HAIR EXTENSIONS promotions, competitions and discount codes (unless otherwise stated).

i)         Only one promotion code can be used per order.

ii)        Maximum pre-discount spend limit of £500 applies per order.

iii)      A promotion code can’t be used after an order has been placed.

9)    Orders

a)       By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

10)  Right to cancel, Returns & Exchanges

a)       The buyer has the right to cancel the contract within 14 days without giving any reason.

b)       The cancellation period will expire after 14 days from the day on which the buyer acquires, or a third party other than the carrier and as indicated by the buyer acquires, physical possession of the goods.

d)       You may also use the online cancellation and exchange form, but it is not obligatory.

e)       To meet the cancellation returns and exchanges deadline, the buyer must send their communication to ®HAIR EXTENSIONS exercising their right to cancel, or exchange before the cancellation period has expired.

f)         Effects of cancellation – Refunds

i)         If you cancel this contract, we will refund to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any hair extension products supplied, if the loss is the result of unnecessary handling by you. The deduction can be up to the value of the goods.

ii)        We will make the refund without undue delay, and not later than-

(1)      14 days after the day we receive back from you any hair extension products supplied, or

(2)      (if earlier) 14 days after the day you provide evidence that you have returned the hair extension products, or

(3)      If there were no hair extension products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

iii)      We will make the refund using the same means of payment as used by the buyer for the initial transaction, unless the buyer has expressly stated and ®HAIR EXTENSIONS have agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

iv)      We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

v)        The buyer shall send back the hair extension products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which the buyer communicates their cancellation from this contract to ®HAIR EXTENSIONS. The deadline is met if you send back the goods before the period of 14 days has expired.

vi)      The buyer is only liable for any diminished value of the hair extension products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the hair extension products. For the avoidance of doubt, the hair extension products can be inspected as you would be allowed to in a retail shop, the hair extensions can be removed from the outer packaging, so as to inspect the colour, quality and length. Hair extensions products must not be removed from the insert and the hygiene bands must not be removed. If the hair extension products hygiene bands have been removed and / or the hair extensions have been tried on or worn and / or dyed this will result in total loss of value of the hair extension products.